Satcom Direct (SD) has signed a three-year preferred supplier agreement with Luxaviation Group. All Luxaviation customers can now benefit from SD’s technology, service packages and 24/7/365 customer support.

The agreement provides access to high-speed data, whilst the SD FlightDeck Freedom brings datalink functionality, improving situational awareness and flight deck communications. Supporting the arrangement are Inmarsat’s Jet Connex and SwiftBroadband services.

Stuart Williamson, chief operating officer of Luxaviation’s Business Aviation Support Services Division, said: “Our existing relationship with SD has already demonstrated the organisation’s worth. The superior technology, combined with expert technical support, ensures excellent value and reliable, global connectivity. We wanted to work with a company that mirrors our operating philosophy and customer centric focus, and SD does that.”

He added: “The ability to tailor the offering for each customer, and the responsive, global, pro-active customer service team, which has shown it meets and exceeds the needs of our clients, influenced our decision to switch to SD as our preferred supplier.”

SD is also working with Luxaviation to optimise the expanding suite of SD Cybersecurity solutions, accessed through SD Pro, the digital flight operations dashboard. Michael Skou Christensen, SD senior vice president International said: “Finalising this agreement with Luxaviation highlights that our approach of creating tailored solutions, blended with genuinely expert customer service is extremely important to the end clients.”

“We recognise value is not simply budget related, and the ability to package services to effectively support the differing requirements of an international mixed fleet, demonstrates the many advantages of the SD eco-system,” added Christensen.