On 21st March 2025, we celebrate 25 years of our life-saving service to the community. During that time, we have innovated and transformed into one of the most advanced pre-hospital critical care services in the UK. The care that we provide, is only made possible because of charity funding and donations we receive. Without this support, it would not exist.
In the early years, DSAA only operated five days a week with a small team of pilots and paramedics. The aircraft was a Bolkow 105 helicopter with limited space and the equipment and skills of the team were similar to those you would find on a road ambulance.
Kenn’s Story: Our First Patient
Kenn Duffield was the first patient we treated 25 years ago; our team were tasked to his incident 52 minutes after coming online for the first time. Kenn was riding his motorcycle to work when he collided with a car and was sent hurtling 26 metres along the road. His wife Kirstin was eight months pregnant and they had a son, Alexander, who was two. Kenn said:
“I was conveyed to Dorset County Hospital within minutes, where I underwent three full-body blood transfusions. Because I lost so much blood, my family believe if I had been conveyed by land ambulance, I would not have survived. My right leg was broken at the knee and the femur and I was kept in hospital for six weeks, during which time my daughter Becca was born. Doctors managed to save my leg, but it took 12 operations and five years before it was fully functional. Our children have grown up knowing what happened to me and the importance of DSAA’s work. So many people including myself, are here because of the work they do. They are amazing.”
From Humble Beginnings to a World-Class Service
Fast forward to 2025 and over 29,000 missions later, the shift in care for the people of Dorset and Somerset has been remarkable. Our critical care team, consisting of consultant-grade doctors and specialist practitioners, now bring the hospital to the patient 19 hours a day, 365 days of the year. We also provide an enhanced care service across both counties with two outreach cars operating 12 hours a day and have a compassionate team of five patient and family liaison nurses. Since 2017, we have operated a state-of-the-art AgustaWestland169 (AW169) helicopter, which was the first AW169 to enter air ambulance operational service in the UK.
Betty’s Story: A Life Saved in Minutes
Betty Boland was six and a half when she fell 12ft through the roof of a neighbour’s workshop while searching for her football, landing on her head. Mum, Sarah explains:
“Betty sustained a life-threatening brain injury and in the blink of an eye, our lives flipped upside down. It would be 17 days, before we would return home again. DSAA were tasked to the incident; a decision that would prove to be life-saving. The team suspected a closed head injury and she needed to get to a specialist children’s hospital that could perform neurosurgery as soon as possible. Within 20 minutes, we were on top of the helipad at Bristol Children’s Hospital, where she was rushed for an MRI scan and X-rays. These showed a fractured skull, bruising and several bleeds on the brain, and damage to her lungs; she spent five days in intensive care in an induced coma. After some really scary touch-and-go moments, Betty pulled through. We are forever indebted to the crew and the charity’s amazing patient and family liaison nurses who were heaven sent. Because of their incredible work, Betty is still with us today and living life to the full.”
Kenn and Betty’s stories are just two examples of the exceptional care provided by our life-saving service. With plans to purchase a second aircraft, build a new airbase, and eventually extending operations to 24 hours a day, your support today is needed more than ever. Every donation you give will make a big difference.
A Message from our CEO
Charles Hacket, CEO of Dorset and Somerset Air Ambulance said:
“Firstly, I would like to say thank you to everyone who supports us. Your donations have taken us from small beginnings to where we are today; providing pre-hospital critical care that no one imagined 25 years ago. This has only been possible because of consistent, regular commitment from our supporters. Whether they have joined our lottery, donated regularly, or supported us in other ways, they have directly contributed to saving lives. Without that support, we wouldn’t be where we are today and wouldn’t be able to do more tomorrow. For that, we are incredibly grateful.
"In 2016, we were tasked about 800 times, last year it was nearly 3,000. This continuous, step-by-step growth in care, in such a short period of time, has been nothing short of incredible. However, the cost of our operations has also steadily risen and now exceeds the generous income we receive. The charity has taken bold steps over the past decade, and that has been the right approach as it leads to saving life. But now we face the challenge of maintaining and being able to fund that boldness.
“We promise to continue engaging with our supporters to demonstrate the impact of their generosity and hope that they will remain with us for many years. At the same time, we need to expand our supporter base. So, if you know about DSAA, please tell others about our work and the difference that their support would make. Together, we can make sure that DSAA remains here, ready to respond, whenever and wherever we are needed.”
How to help
With each of DSAA’s missions costing approximately £3,500, your support is vital. With your help, we can continue saving lives for another 25 years. Please celebrate this milestone with us today by giving a one-off or monthly donation: www.dsairambulance.org.uk/25 or by calling: 01823 669604.
