MRO Insider upgrades customer review feature


MRO Insider announced last week that the company has released an update to their technology allowing aircraft operators to post public facing reviews of service providers. This feature is available to all operators and at this time is not specific to events streamlined through the MRO Insider network. Any operator who has meaningful feedback on service providers listed on the platform is invited to share information about their experience.

Andy Nixon, Co-founder and President of MRO Insider stated, “Over the past several years, companies have seen the percentage of people who seek reviews prior to purchasing an item increase from 72% to over 90%. This holds true within business aviation, with most operators wanting real feedback from real customers when they are considering a new service provider.”

The original MRO Insider platform included a customer review process that was popular among users. Nixon explains, “We have been working to develop an upgraded review system and are excited to announce that it has been released! We chose to use QR code technology so each provider is issued a personalized code to solicit reviews via e-mail, social media, or on the ramp.”

MRO Insider employees will review, verify, and approve all customer reviews submitted through the system to ensure fairness and transparency. The company is currently working on next phases of development to include the ability for providers to publicly respond to each review. “We aren’t interested in belligerent customers or competitors using our platform to be vindictive or spiteful. We want to uphold an honest and transparent network and do that by posting accurate, fair, and informative reviews for users looking to use a provider for the first time.”

This press release was prepared and distributed by MRO Insider.

The AdButler Logo

Related Products

1989MD530FF
Contact us for a price
MD530FF, Bendix King KY96 A, Used, Rolls Royce , 250 C30, Engine Time Remaining to Overhaul: 1795, Airframe Total Time Since New: 3835, Year: 1989
Aircraft Make: MD Helicopters Inc. Aircraft Model: 530FF Year of Manufacture: 1989 One owner since new / No damage history Total Airframe...

Minimum quantity for "MD Helicopters MD530FF - 1989" is 1.


2007EC130B4
Contact us for a price
EC130B4, Garmin 696 Map Display, Used, Turbomeca, Arriel 2B1, Engine Time Remaining to Overhaul: 1190, Airframe Total Time Since New: 2310, Year: 2007
Aircraft Make: Airbus Helicopters Inc. Aircraft Model: EC130B4 Ecureuil Year of Manufacture: 2007 One owner since new / No damage history...

Minimum quantity for "Airbus EC130B4 ECUREUIL - 2007" is 1.


1997MD600N
Contact us for a price
Aircraft Make: MD Helicopters Inc. Aircraft Model: MD600N NOTAR Year of Manufacture: 1997 No damage history Maintenance Up to Date Total...

Minimum quantity for "MD Helicopters MD600N NOTAR - 1997" is 1.

  
Social Messaging